Position: Project Analyst
Role: Hybrid, 2-3 days at Manchester office
Ingenio are currently partnered with a UK cloud provider that manage communications service company providing cloud, collaboration, and contact center solutions.
Our client is looking for a Project Analyst able to cover the following main responsabilities:
-Ensure that both strategic and tactical support is offered to the wider Project Management Office (PMO) function.
-Collaborate with project managers to define project scope, objectives, and deliverables.
-Create and maintain comprehensive project documentation, including project plans, schedules, and status reports.
-Ensure project compliance with relevant industry standards and regulations.
-Contribute to process improvement initiatives and share best practices within the project management team.
-Completion of project analyst tasks, and projects on time and within budget
-To provide a credible escalation point for customers, team members and to work alongside other managers and seniors in support of escalations.
-Experience within the following project methodologies/ qualifications – PRINCE, APM, Agile, Waterfall, ITIL
-Experience working with 3rd parties and external stakeholders
-Project management experience or task co-ordination experience
-Understanding of basic networking concepts and IT software principles (LAN, WAN, CCaaS, SaaS, PaaS, Licensing, Network connectivity)
-Strong Customer Service, Organisational and Strategic Planning Skills
-Excellent communication skills – both written and oral
-Evidence of strong customer focus and passion for delivering service excellence
-A Can-Do attitude
-Ability to meet strict deadlines
-Positive Attitude when working under pressure