Job title - Tech Integration Consultant

Employment type - Perm Full Time

Location - Hybrid/Dublin

Package - €75,000

Ingenio are delighted to be working with an adtech business that powers over 1400 websites and 4 billion monthly ad impressions globally.

Our client is looking for their Dublin office a Tech Integration Consultant who will help publishers integrate the company programmatic advertising technology into their website.

The right candidate needs to have a solid understanding of core web technologies (CSS, HMTL, JS) and ideally needs to have past dev/engineering experience.

Main responsibilities:

• Supporting publishers integrate the company programmatic advertising technology into their website
• Provide technical assistance to publishers integrating company technology into their websites.
• Assist with technical troubleshooting and triaging support incidents
• Share customer feedback with the product team on API design, usability, etc.
• Document integration processes into written manuals
• Work with our onboarding team to optimize new client deployments

Mandatory requirements:

1. Having experience as Developer/Engineering in past roles
2. Being very familiar with understanding of JavaScript, particularly runtime troubleshooting / chrome dev tools wizard
3. Solid understanding of core web technologies: HTML, CSS, the DOM.
4. Good understanding of at least one frontend web framework such as React, Vue, Angular, etc.

Job title - Tech Integration Manager

Employment type - Perm Full Time

Location - Hybrid/Dublin

Package - €90,000

Ingenio are delighted to be working with an adtech business that powers over 1400 websites and 4 billion monthly ad impressions globally.

Our client is looking for their Dublin office a Tech Integration Manager who will support managing his Team to help publishers integrate the company programmatic advertising technology into their website.

The right candidate needs to have management experience with responsibilities for hiring and building a team and ideally needs to have past dev/engineering experience.

Main responsibilities:

• Having management experience with responsibilities for hiring and building a team
• Being able to run and manage a team of 5/7 people
• Having previous experience in managing a small team
• Supporting the team in integrate the company programmatic advertising technology into clients website
• Assist with technical troubleshooting and triaging support incidents
• Share customer feedback with the product team on API design, usability, etc.
• Document integration processes into written manuals
• Work with our onboarding team to optimize new client deployments

Mandatory requirements:

1. At least 2 years experience operating in a Management role
2. Line/Team management and team building experience
3. Able to hire, build and managing a small team
4. Very familiar with understanding of JavaScript, particularly runtime troubleshooting / chrome dev tools wizard
5. Solid understanding of core web technologies: HTML, CSS, the DOM
6. Good understanding of at least one frontend web framework such as React, Vue, Angular, etc.

Job title - Pre Sales Cloud Specialist

Employment type - Perm Full Time

Location - UK Remote

Package - £60,000

Ingenio are delighted to be working with a technology consultancy company specialised in supporting clients in Big Data, Data Science, Machine Learning, and Cloud Computing.

Our client is looking for a Pre Sales Cloud Specialist who will be responsible for helping the sales team during the sales process to make sure they offer the right advice and guidance to clients and partners.

Responsibilities:

• Together with the Sales team, you will form successful relationships with clients and partners to provide technical and business value
• Collaborate with sales teams to understand client requirements and develop tailored technical solutions that address their Cloud needs.
• Act as a trusted advisor to clients, offering insights and recommendations on Cloud best practices and industry trends.
• Engage with internal teams to ensure seamless transition from pre-sales to post-sales activities, providing necessary technical guidance and support.

Mandatory requirements:

• The ideal candidate will have been in a Pre-Sales Solution Architect, Technical Pre-Sales, Solution Engineer, Solution Architect, or other similar positions at a data provider or tech business in their previous role.
• Proven experience in a pre-sales technical consulting role, with a focus on AWS solutions.
• Previous experience with GitLab
• Cloud Experience (Azure) and familiarity with Microsoft technologies

Title - Director of Service Delivery

Location - Hybrid/London office 2 days per week

Budget - £140k basic salary, bonus & benefits

Reporting to - Executive Leadership Team

Ingenio is delighted to be working exclusively with one of the UK's leading Cloud Services business, who are PE backed, £320m revenue in FY23 and employ 1200 people across UK, Europe & APAC.

They are hiring for a Director of Service Delivery - this role will assume responsibility for a £100m ARR number and will take responsibility for a team that has approx 40 SDM, CSM & admin resources and growing both by 10-15% this year. The critical piece here is that you have experience managing a team & business that SELLS Cloud Services/Solutions/Environments to enterprise customers.

Mandatory requirements are as follows:

1) You must have run a Service Delivery or Customer Success team, and specifically have had responsibility for its revenue/P&L number.

2) You must know Cloud - specifically you need to have worked in a Systems Integration/Service Provider/Consulting business selling, delivering & supporting Cloud (AWS/GCP/Azure) to enterprise customers

3) This is a commercial role - you must have the experience running teams that were responsible for contract renewal, profitability management & cross/upsell into enterprise customers

Position: Core Network Engineer

Role: Hybrid/London

Salary: £65,000/£70,000

Ingenio are currently partnered with a well established company that deliver solutions and services in the Contact Center and Network Services.

Our client is looking for a Core Network Engineer who will be responsible for development of the global network in line with company strategy, supporting and maintaining the network and infrastructure alongside the the implementation, decommission and maintance of customer services on the core network. This position requires the ability to confidently and effectively communicate information both internally and externally from the department with a focus on collaboration to drive innovation and automation.

Responsibilities:

-Working within a team who are collectively responsible for the Global Core Network.

-Develop the global network in line with company strategy, supporting and maintaining the network and infrastructure alongside the the implementation, decommission and maintance of customer services on the core network.

-Ability to confidently and effectively communicate information both internally and externally from the department with a focus on collaboration to drive innovation and automation.

-Assist with planning, documentation & development of the core network

-Work with carriers & hardware vendors to develop and maintain the core network

-Work with carriers and TPMs as required to drive delivery of NS orders to agreed customer and/or internal schedules

-Troubleshoot networking, routing and interconnectivity issues within the core network

-Manage upgrades/downgrades/shifts/changes of WAN services

-Hand over services to customers, including completing turn up & test calls where necessary

-Mange decommission of WAN services

-Keep associated CMDB records updated with changes

-Collaborate effectively with PMO when delivering NS components as part of a wider complex solution

-Partake in on-call rota

Mandatory requirements:

-Great knowledge with Juniper

-Highly confidential in Juniper configuration and hardware

-Experience working on the Service Provider side

-Experience with LAN & SDWAN 

Desirable

• HCIP (or above) Huawei certification/ CCNP (or above) Cisco certification

• Experience of Huawei or Cisco networking

• Experience with SIP/voice services

• Experience with Service Provider processes and procedures (RIPE/APNIC/IX Peering)

Position: Azure Cloud Engineer

Role: Hybrid/ Dublin

Salary: up to €70,000/€80,000

Ingenio is currently partnered with a trusted company that provides IT Solutions and Managed Services, enabling customers to meet business goals through innovative EUC technology solutions - on premise or in the cloud.

Our client is looking for a Microsoft Engineer that will be involved in managing migrations to Azure Cloud.

Responsibilities:

-Being involved in providing support in the pre sales environment

-Manage the Cloud project

-Being involved in the migration from Citrix to Azure Cloud

Mandatory requirements:

1) At least 3 years experience in the following:

-Azure IaaS

-AD + AAD + Identity

-Microsoft 365 & Office 365

-Intune

-Defender

-Server OS

-Client OS

-Group Policy

-Teams

-OneDrive

2) Own the certifications to meet the skills above

3) Demonstration of commitment to a role/organisation.

Position: Technical Support Manager

Role: Hybrid/Dublin

Salary: €65,000

Ingenio are currently partnered with an omnichannel customer engagement platform company that enable companies to build, grow, and retain strong customer relationships.

Our client is looking for a Technical Support Manager who will play a crucial role in ensuring the seamless functioning of the products and services and he/she will be the key bridge between customers and internal teams, ensuring a high level of customer satisfaction. Reporting into the Director of Operations, this role offers an exciting opportunity to lead a team, solve technical challenges, and drive customer success.

Responsibilities:

-Lead, mentor, and manage a team of 6 support professionals based across Ireland, the UK, Spain & the US.

-Provide exceptional customer support to clients, addressing their queries, issues, and concerns in a timely and effective manner.

-Utilise customer support data and metrics to identify trends, track performance, and implement data-driven improvements in customer service.

-Analyse and resolve complex customer issues and technical problems. Collaborate with the product development and technical teams to find solutions for customer-reported problems.

-Monitor and manage Service Level Agreements (SLAs) for support responses and issue resolutions. Ensure that the support team meets or exceeds agreed-upon response times and resolution deadlines.

Mandatory requirements:

-2+ years of experience in managing a customer facing tech support team in a SaaS/software/tech start up

-Familiarity with SaaS data integration products and mobile technologies is highly desirable

-Proven track record of delivering exceptional customer support and managing customer relationships.

-Experience with Zendesk, Jira, Hubspot, and similar tools required.

Position: IT Service Desk - On-Site Support Associate

Role: Hybrid/Dublin

Salary: €35,000 + Fuel Card and expense account

Ingenio are currently partnered with an well established company which is a Managed Service Provider in the areas of IT, Networking, Cybersecurity, Telecoms, AV and Cloud.

Our client is looking for a IT Service Desk - On-Site Support Associate who will act as a primary point of contact for our clients for infrastructure-based issues.

The ideal candidate is someone that troubleshoot incidents, provide suitable workarounds and/or solutions, fulfil IT service requests.

Responsibilities:

-Provide IT support and services for clients via our Hotline and ticket system.

-Participate on our Knowledge Management process by flagging missing or incorrect content.

-Adhere to agreed SLAs.

-Highlight all potential major incidents and problems to the responsible service teams and problem managers.

-Assist senior engineers with Cyber security roadmap projects.

Mandatory requirements:

-At least 1 year experience in IT support environment

-Proficiency with operating systems (Windows, IOS, Server)

-Proficiency with PC’s, Laptops, Networking, Windows Server, MS Office inc. 365 Suites

-Excellent customer focus & English communication skills (oral and written)

-3rd Level Qualification in Computer Science, Information Technology, Software Engineering, Business Information Systems, Cyber Security, or a related discipline

-Having an irish driving licence /car