Kefron – Implementation Consultant

About Kefron

Kefron is a family-owned document and information management company.

Kefron is a people business and we are experts in what we do. People like doing business with people who work closely with them to understand their needs. That is why we recognise that our core strength is our people and because of this, our people pride themselves in getting things right.

Our Vision: Our brands in every building

Our Mission: To get closer to our customers. See the need, deliver the solution

Our Values:

 Passion & Pride  Security & Trust  Initiative & Ownership

Job Title: Implementation Consultant Department: Digital Operations Position Reports to: Professional Services Lead Location: Park West Job Purpose

As part of the Professional Services Team, you will have full responsibility of implementing Accounts Payable Automaton projects, building technical system design, configuration, and deployment. You will gather the technical requirements and manage the delivery of the solution in line with the Kefron AP platform growth. This is a client-facing role, mid-senior position. The ideal candidate will have deep expertise in SaaS solutions, project management, and customer onboarding processes. This role is critical to ensuring the successful delivery of our SaaS products to clients and driving optimal customer experiences from initial implementation to full adoption.

Key Responsibilities (Key Responsibilities include, but may not be limited to)

• Full ownership of the implementation design, documentation of the client business requirements, and provision of solutions to their needs and challenges.

• Coordinates the configuration of the system based on the requirements documentation. There is PM support within the team but a technical working knowledge of the solution is required – training will be provided.

• Serves as the primary contact for clients during the implementation, manages overall project communication, and resolves issues. To maintain a first-class level of customer service ensuring that all customers are treated efficiently and appropriately.

• To oversee the efficient execution of lifecycle phases for implementation and support large or multiple small software deployment projects. Activities include coordinating resources, schedules, task assignments, project plans and often performs systems analysis.

• Provides advice on methods and recommends changes and improvements of project management processes, process design solutions, and process improvements.

• Ability to maximize margins through the full lifecycle of the implementation • Complete project handover documentation for the support team • Align the product to as near to “out of the box” as possible

• Serve as the go-to expert for SaaS product knowledge, providing insights and guidance to internal teams and customers. Stay updated with industry trends, best practices, and competitive landscape to inform strategy and execution.

• Collaborate with product development teams to relay customer feedback and suggest enhancements. Assist in developing and delivering training programs for internal teams on SaaS products and onboarding processes.

Personal Specification

Principal Qualifications Required:

• A relevant third-level project management degree (or computer science /business equivalent) is essential for this role.

Training Required (Formal & Informal):

• Experience in an Agile project delivery environment is preferred. • Platform training will be provided.

Work Experience Necessary:

• Proven ability to design and implement comprehensive business solutions or software projects in a fast-paced business environment with a passion for implementation design and delivery.

• 3 year’s experience in a solution consulting or implementation management position • Knowledge or experience of working with finance systems and accounting processes, ERP or Accounts

Payable Automation implementation would be a distinct advantage • Knowledge and experience of analysis tools and techniques, including requirements gathering, gap

analysis, business map, diagrams, process maps, and reporting. • Querying Microsoft SQL skills will be an advantage.

Personal characteristics:

• A willingness to learn and grow with the team, strong interest in technology and hands on with software.

• A professional and very dynamic person that can adapt to the ever-changing environment. • Must be high energy and self-motivated and deliver on agreed commitments in a professional and

timely manner. • Excellent problem solving and analytical ability to assist in overcoming technical challenges and

working with the support/tech/dev/PM teams to overcome obstacles. • Excellent communications and relationship management skills • Must be a team player, yet highly self-driven and ambitious • Strong organizational skills to deliver on customers’ expectations.

Right to Work

Applicants must have the legal right to work in Ireland in accordance with Irish law.

Kefron is proud to be an equal opportunity workplace. We are committed to equal employment opportunity

regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status,

disability, gender identity. If you have a disability or special need that requires accommodation, please let us know.

Role: Account Executive Level: Mid Level Reward: Up to £150k OTE uncapped Location: London / UK Start date: ASAP

Account Executive (EMEA)

IRIS: AI first audio enhancement for better communications IRIS is harnessing the science of sound, dramatically improving how people experience audio across all digital platforms. Since launching in 2018, IRIS has developed a suite of patented products that leverage decades of research into the effects of sound on the brain, prioritising focus, productivity, and wellness for all. By harnessing the science of sound, IRIS dramatically improves how people experience audio and communicate.

Our flagship product IRIS Clarity uses cutting-edge AI-driven voice isolation to eliminate noise from both sides of customer calls, leaving only the conversation and proven to drive agent focus, productivity and customer experience.

Born out of our work in Formula One, IRIS Clarity addresses a clear need in the CCaaS market, with additional markets now opening up that present significant opportunities across enterprise, notably retail, BPO, digital healthcare, utilities and financial services.

IRIS company values:

Being Empathetic helps us take natural Accountability. This creates the right environment for Teamwork and Continuous learning, which breed Innovation. All underpinned by our Passion for audio.

The role:

Following on from our series A round in summer 2023, we continue to execute our hyper growth strategy. This role specifically targets the key markets via our direct business model and leveraging our channel partners.

The Account Executive will be focused on mid market to larger accounts within specific industries where voice services are key to the customer's business model.. You will be a hungry, high performing sales professional, ideally from the CX, SaaS, or broader customer service space, but to be truly successful in this role you will need to demonstrate clear experience in delivering sales performance within a start-up.

This role will suit someone who does not wait to be given opportunities, and has skills in self-generating pipeline through a mix of existing contacts and hard work out in the market. You will be a self-starter and solution minded, a clear communicator who can pitch the big idea, but then follow the qualification process required to evaluate client needs and secure sales.

Contact Details: Tom Darnell - Chief Commercial Officer | +44 7595075724 | tom@iris.audio

www.iris.audio | @irisaudiotech

Responsibilities:

● Create and drive revenue in the UK and across EMEA within the call centre market

● Generate business opportunities through professional networking and self generation

● Drive brand awareness, campaigns, and lead generation via networking, associations, etc.

● Travel to prospects, clients and industry events where the role requires it

● Build a 3x pipeline coverage of your target within 3-6 months

● Meet and exceed all quarterly and annual sales quotas

● Own and help develop the sales cycle - from lead generation to closure

● Work collaboratively with channel and ISV partners to identify and execute on opportunities

● Accurate and timely updates to our CRM (Hubspot) and accuracy in forecasting

● Anticipates clients’ needs, investigates the underlying causes and identifies short and long-term

solutions, working closely with our solution engineering team

● Nurture existing clients, identify potential upsell or risk, execute the land & expand approach

Experience:

● A proven sales hunter and closer, including self generated opportunities, proof points a necessity

● 5 years minimum software sales experience with enterprise clients

● Strong preference for experience in selling software (cloud-based preferably) within the Digital &

Customer Experience domain (Contact Centre, Customer Engagement, Customer Service, Telephony, CRM solutions)

● Strong preference for experience selling into sectors where voice is crucial, such as; retail, financial services, utilities, travel & leisure, telcos, etc.

● Proven track record of sales excellence & customer focus, including the stages beyond the sale

● Knowledge of territory/accounts assigned preferred ● Self starter and able to understand and quickly react to changing priorities

● Experience of working within the startup environment, or the clear demonstration that you have what

it takes to succeed in such an environment, this is crucial to success in this role and company

● Experience selling at the "C" level and building a mutual action plan that benefits IRIS and the client

● Strong communication and verbal skills, highly organised and effective at upward management