Position: Core Network Engineer

Role: Hybrid/London

Salary: £65,000

Ingenio are currently partnered with a well established company that deliver solutions and services in the Contact Center and Network Services.

Our client is looking for a Core Network Engineer who will be responsible for development of the global network in line with company strategy, supporting and maintaining the network and infrastructure alongside the the implementation, decommission and maintance of customer services on the core network. This position requires the ability to confidently and effectively communicate information both internally and externally from the department with a focus on collaboration to drive innovation and automation.

Responsibilities:

-Working within a team who are collectively responsible for the Global Core Network.

-Develop the global network in line with company strategy, supporting and maintaining the network and infrastructure alongside the the implementation, decommission and maintance of customer services on the core network.

-Ability to confidently and effectively communicate information both internally and externally from the department with a focus on collaboration to drive innovation and automation.

-Assist with planning, documentation & development of the core network

-Work with carriers & hardware vendors to develop and maintain the core network

-Work with carriers and TPMs as required to drive delivery of NS orders to agreed customer and/or internal schedules

-Troubleshoot networking, routing and interconnectivity issues within the core network

-Manage upgrades/downgrades/shifts/changes of WAN services

-Hand over services to customers, including completing turn up & test calls where necessary

-Mange decommission of WAN services

-Keep associated CMDB records updated with changes

-Collaborate effectively with PMO when delivering NS components as part of a wider complex solution

-Partake in on-call rota

Mandatory requirements:

-Great knowledge with Juniper infrastructure in a DC environment

-Experience working on the service provider side

Position: Senior Data Scientist

Role: Hybrid/ Dublin

Salary: €85,000/€90,000 + 10% bonus

Ingenio are currently partnered with a high growth Fintech headquartered in Dublin.

Our client is looking for a Senior Data Scientist who will play an integral role in delivering the company’s machine learning strategy using his/her knowledge of statistics, machine learning, programming, data modelling, simulation, and advanced mathematics to recognize patterns, identify opportunities, pose business questions, and make valuable discoveries leading to prototype development and product improvement

Responsibilities:

-Use analytics, statistical software, and database technologies such as Python, SQL, R, Spark, Hadoop and others to analyse, review and interpret complex data

-Uses a flexible, analytical approach to design, develop, and evaluate predictive models, NLP based models and advanced algorithms that lead to optimal value extraction from the data

-Build and maintain production-ready machine-learning models

-Identify drivers of patterns/behaviours uncovered in data

-Engage with subject-matter experts to explore business problems and design solutions

-Present analysis and interpretation for operational and business review and planning

-Support short and long term operational/strategic business activities through analysis -Develop recommended business solutions through research and analysis of data and business process and implement when appropriate.

-Ensure on time delivery of solution test and build. Oversee the resolution of major technical issues.

-Support the strategy for business improvements using best in class technology.

-Create overall technology standards and practices and ensure best practice development processes are followed (Code documentation, peer reviews, unit testing etc).

Qualifications:

-6 years’ experience on several end to end ML projects using real data and deploying in the cloud and been exposed to different challenges and type of data (structured and unstructured) using different libraries and algorithms, especially for deep learning

-Strong experience in using NLP based models and advanced algorithms

-Having worked in a medium size company (40-50people)

-Experience with common open source ML libraries – like Python or R

-Degree in Analytics, Statistics, Physics, Mathematics, Engineering, etc with a significant quantitative aspect

-Track record of developing machine learning models

Position: IT Service Desk - On-Site Support Associate

Role: Hybrid/Dublin

Salary: €35,000 + Fuel Card and expense account

Ingenio are currently partnered with an well established company which is a Managed Service Provider in the areas of IT, Networking, Cybersecurity, Telecoms, AV and Cloud.

Our client is looking for a IT Service Desk - On-Site Support Associate who will act as a primary point of contact for our clients for infrastructure-based issues.

The ideal candidate is someone that troubleshoot incidents, provide suitable workarounds and/or solutions, fulfil IT service requests.

Responsibilities:

-Provide IT support and services for clients via our Hotline and ticket system.

-Participate on our Knowledge Management process by flagging missing or incorrect content.

-Adhere to agreed SLAs.

-Highlight all potential major incidents and problems to the responsible service teams and problem managers.

-Assist senior engineers with Cyber security roadmap projects.

Mandatory requirements:

-At least 1 year experience in IT support environment

-Proficiency with operating systems (Windows, IOS, Server)

-Proficiency with PC’s, Laptops, Networking, Windows Server, MS Office inc. 365 Suites

-Excellent customer focus & English communication skills (oral and written)

-3rd Level Qualification in Computer Science, Information Technology, Software Engineering, Business Information Systems, Cyber Security, or a related discipline

-Having an irish driving licence /car

Position: Customer Relations Specialist

Role: Hybrid/ Manchester

Salary: £25,000

Ingenio are currently partnered with a a fast-growing information management company with two main service offerings – SaaS based Invoice Automation Solutions and records management services.

Our client is looking for a Customer Relations Specialist who will work with customers to understand and document their requirements. The right candidate will be responsible for producing a Business Requirements Document (BRD) which will be signed off by the customer and form the foundation for the engineering build of the procured solution.

Responsibilities:

-Collaborate with project managers to define project scope, objectives, and deliverables in relation to meeting customer requirements for contact centre cloud solutions.

-Aid in the completion of business requirements gathering (“as is” versus “to be”)

-Attend on-site to gather customer requirements

-Aid in the delivery of process flow diagrams

-Participate in user training workshops, and in-time lead workshops.

-Developing templates for gathering business requirements

-Coordinate project activities, ensuring all stakeholders are aligned and informed of project progress.

-Ensure project compliance with relevant industry standards and regulations.

-Contribute to process improvement initiatives and share best practices with regards to requirements gathering with the wider PMO.

-Aid in the go-live of projects, with the potential for on site attendance, early life support, or floor walking on the day of system go-live.

Mandatory requirements:

-2-3 years experience in a similar role

-experience in gathering data and specific information from customers

-strong customer facing and ability to build customer relationships

Position: Junior Project Manager

Role: Hybrid/ Manchester

Salary: £30,000

Ingenio are currently partnered with a a fast-growing information management company with two main service offerings – SaaS based Invoice Automation Solutions and records management services.

Our client is looking for a Junior Project Manager who will will play a crucial role in planning, executing, and closing projects while maintaining a high level of customer satisfaction. Exceptional organizational skills, leadership abilities, and attention to detail will be critical in achieving project success.

Responsibilities:

· Project Planning: Develop comprehensive project plans, including scope, schedule, budget, and resource allocation, in collaboration with stakeholders.

· Team Leadership: Lead cross-functional project teams, ensuring clear communication, motivation, and accountability among team members.

· Risk Management: Identify potential project risks and develop mitigation strategies to minimize disruptions.

· Budget Management: Monitor project budgets and expenditures, ensuring adherence to financial constraints.

· Quality Assurance: Establish and maintain quality standards throughout the project lifecycle, conducting regular quality assessments.

· Client Communication: Act as the primary point of contact for clients, providing regular updates on project progress and addressing client concerns.

· Timeline Adherence: Ensure projects are completed on time by tracking project milestones and taking corrective actions when necessary.

· Documentation: Maintain accurate project documentation, including project plans, status reports, and meeting minutes.

· Stakeholder Engagement: Foster strong relationships with internal and external stakeholders, facilitating collaboration and consensus-building.

· Continuous Improvement: Identify areas for process improvement and contribute to the development of best practices within the project management team.

· Reporting: Prepare and present project status reports to senior management and stakeholders as required.

Mandatory requirements:

-up to 3 years experience in deliverying projects

-experience in working between project team members, clients, and vendors

-better to have experience in the networking industry

Position: Product Manager

Role: Remote/UK based

Salary: £85,000

Ingenio is currently partnered with a highly accredited organisation with over 20 years heritage in delivering contact centre solutions to businesses across the UK.

Our client is looking for a Product Manager with exceptional customer experience.

The right person will be responsible for the CCaaS solution, ElasticCX platoform.

Responsibilities:

-End to end product management and ownership of CCaaS platform. Leading the ongoing productization, collateral, commercial model, and roadmap of this innovative solution.

-Primary interface for liaison with vendor partner(s).

-Develop and drive direct and channel business to enable the acceleration of market penetration of ElasticCX CCaaS.

-Drive adoption and enablement across multiple departments, stakeholders, and end customers.

-Provide product knowledge and expertise to sales and pre-sales for customer engagements where CCaaS is being promoted. Including presentations and demo’s.

-Work closely with marketing to manage the creation of product materials required including brochureware, sales support documents, videos, user guides and roadmaps.

-Work closely with our T&E and marketing teams to ensure internal skills and customer product collateral are kept up to date on the latest product developments.

-Maintain competitor analysis and engage with clients and industry analysts to ensure CCaaS stays relevant through feature development and ongoing commercial modelling.

-Identify and qualify cross-sell and up-sell opportunities, working with the sales teams to grow revenue from existing customers.

Mandatory requirements

-Having covered a Product Manager role for at least 5 years

-Having worked in a Saas/Ccaas company building and selling the company product (not reselling Saas/Ccaas products)

-Being a person exaclty in line with the internal culture, with a strong can do attitude, proactive and highly multitasking

-Having worked in medium and small companies as Product Manager is a big advantage

Position: Junior Business Analyst

Role: Hybrid/ Manchester

Salary: £25,000

Ingenio are currently partnered with a a fast-growing information management company with two main service offerings – SaaS based Invoice Automation Solutions and records management services.

Our client is looking for a Junior Business Analyst who will work with customers to understand and document their requirements and will assist the implementation engineer to ensure that the functionality is delivered correctly.

Responsibilities:

-Collaborate with project managers to define project scope, objectives, and deliverables.

-Analysing call Centre performance reports detailing historical statistics to enable call center management to operate effectively.

-Completing scheduling / use of Workforce Management to ensure all areas deliver a consistent level of performance through short term forecasts and schedules.

-Completing accurate manpower planning/forecasting models ensuring that the business has a comprehensive understanding of demand

-Providing analysis, support and reporting to the operations manager of utilisation of workforce management activity in conjunction with strategic direction for Contact Centre

-Aid in the completion of business requirements gathering (“as is” versus “to be”)

-Attend on-site to gather customer requirements.

-Aid in the delivery of process flow diagrams

-Participate in user training workshops, and in-time lead workshops.

-Developing templates for gathering business requirements

-Coordinate project activities, ensuring all stakeholders are aligned and informed of project progress.

-Ensure project compliance with relevant industry standards and regulations.

-Contribute to process improvement initiatives and share best practices with regards to requirements gathering with the wider PMO.

-Aid in the go-live of projects, with the potential for on site attendance, early life support, or floor walking on the day of system go-live.

 Mandatory requirements:

-1-3 years experience in business requirements gathering

-1-3 years experience in training workshops, and in-time lead workshops

-1-3 years experience in data analysis and identifying trends

Position: Microsoft Engineer

Role: Hybrid/ Dublin

Salary: up to €70,000/€80,000

Ingenio is currently partnered with a trusted company that provides IT Solutions and Managed Services, enabling customers to meet business goals through innovative EUC technology solutions - on premise or in the cloud.

Our client is looking for a Microsoft Engineer that will be involved in managing migrations to Azure Cloud.

Responsibilities:

-Being involved in providing support in the pre sales environment

-Manage the Cloud project

-Being involved in the migration from Citrix to Azure Cloud

Mandatory requirements that we need to demonstrate so that you immediately interview:

At least 3-4 years experience in the following:

-Azure IaaS

-AD + AAD + Identity

-Microsoft 365 & Office 365

-Intune

-Defender

-Server OS

-Client OS

-Group Policy

-Teams

-OneDrive

Position: Managed Service Engineer

Role: Hybrid/ Dublin

Salary: up to €60,000/€70,000

Ingenio is currently partnered with a trusted company that provides IT Solutions and Managed Services, enabling customers to meet business goals through innovative EUC technology solutions - on premise or in the cloud.

Our client is looking for a Managed Service Engineer that will be responsible for managing customers in the cybersecurity space, installing and maintaining hardware.

Responsibilities:

-Managing customer environment in the cybersecurity space

-Managing service at Level 3 in house infrastructure

-Install, maintenance/repair, upgrade/replace hardware

Mandatory requirements that we need to demonstrate so that you immediately interview:

Able to manage the Server hardware in:

-Installation

-Maintenance & repair

-Upgrade & replacement

-Storage

-NAS

-SAN

-Backup/recovery software & technology

-Disaster recovery & business continuity

-Able to manage the Network equipment (install, maintenance/repair, upgrade/replace) in:

-Switches

-Cabling

-Firewall

-Wireless access point

-Internet lines

Position: Project & Provisioning Co-ordinator Network Services

Role: Hybrid/ Manchester

Salary: £25,000

Ingenio are currently partnered with a a fast-growing information management company with two main service offerings – SaaS based Invoice Automation Solutions and records management services.

Our client is looking for a Project & Provisioning Co-ordinator Network Services with 1-3 years experience in the Network space.

The right person will report to the Project Coordinator and will ensure that both strategic and tactical support is offered to the wider Project Management Office function.

Responsabilities:

-Collaborate with project managers to define project scope, objectives, and deliverables.

-Create and maintain comprehensive project documentation, including project plans, schedules, and status reports.

-Coordinate project activities, ensuring all stakeholders are aligned and informed of project progress.

-Monitor and track project timelines, milestones, and budget to identify and resolve any potential issues.

-Assist in resource allocation, scheduling, and procurement of project materials.

Mandatory requirements:

-Having 1-3 years experience in managing workflow

-Having 1-3 years experience in managing telecoms providers

-Having 1-3 years experience in managing porting and provisioning