Job Title: Genesys Cloud Engineer  
Start date: Jan 2025
Type: Remote / Hybrid
Location: Dublin
Daily Rate: €85 – 105K

Employment type: Daily Rate contract

Term: 6 months high potential to extend.

About the Role:

We’re seeking a talented Genesys Cloud Engineer to join our client on a 6-month contract.

In this role, you will design and enhance routing applications for IVR, voice, and multi-channel platforms, leveraging your expertise in Genesys Cloud Architect Flows and JavaScript.

This is a fantastic opportunity to contribute to transformative projects for a leading company in the travel and hospitality industry.

Key Responsibilities:

• Design and develop advanced routing applications for IVR, voice, and multi-channel systems using Genesys Cloud Architect Flows and JavaScript.
• Collaborate with business teams to understand requirements and design routing solutions that meet operational and reporting needs.
• Analyze and enhance existing Genesys routing flows to support evolving business requirements.
• Update Architect flows and workflows to accommodate new functionalities and integrations.
• Troubleshoot and resolve production issues related to routing applications promptly.
• Utilize Terraform for code deployment and contribute to the CI/CD process.
• Work with Genesys Cloud APIs to retrieve and process real-time data.
• Develop and implement Data Actions to interface with external applications seamlessly.
• Apply software engineering best practices to ensure robust, maintainable, and scalable routing solutions.
• Share expertise and promote cross-training within the team to foster multi-skill capabilities.
• Evaluate and address reporting impacts of new or modified call flows.
• Provide technical mentorship and guidance to production support staff.
• Support administrative tasks associated with contact centre application development and maintenance.
  
  

Qualifications and Experience:

• Minimum 6 years of experience in routing development for contact centre solutions (voice, IVR, and multi-channel).
• Genesys Certification in Routing is highly desirable.
• Proven experience designing and developing routing flows using Genesys Cloud Architect.
• Expertise in performance optimization and minimizing dependencies in routing solutions.
• Strong understanding of reporting requirements and the impact of routing changes on analytics.
• Bachelor’s degree in a related field or equivalent professional experience.
• Hands-on experience troubleshooting production routing issues and providing on-call support.
• Proficiency in JavaScript and working knowledge of Genesys Cloud APIs.
• Excellent communication and interpersonal skills to bridge technical solutions with business needs.
• Ability to translate functional requirements into technical designs.
  
  
  

If this sounds like the next step in your career then contact Cathal for a confidential chat.