Job Title: CX Presales Consultant (Genesys Cloud CX)
Start date: ASAP
Type: Contract
Duration: 6 months
Location: Remote (UK / EU)
Daily Rate: €500-550PD
We’re hiring on behalf of our client, a fast-scaling provider of enterprise communications and digital transformation services, currently delivering CX solutions to global enterprises and public sector organisations.
They’re on the lookout for a CX Presales & PS Consultant / CX Solutions Architect to help deliver customer experience solutions that transform operations, drive adoption, and enhance performance — all centred around Genesys Cloud CX.
What You’ll Be Doing
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Support presales and sales teams with solution design, sizing, demos, and tender responses.
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Lead customer success initiatives: feature deep-dives, adoption strategies, and product workshops.
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Deliver technical implementations of Genesys Cloud CX — IVRs, call flows, and third-party integrations.
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Build and configure APIs and system integrations using JSON / REST.
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Troubleshoot and configure SIP, WebRTC, SMTP email routing, SSO/AD integrations, and more.
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Contribute to ongoing platform improvements and rollout of new features.
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Mentor junior engineers and collaborate cross-functionally on client delivery.
What You’ll Bring
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3+ years hands-on Genesys Cloud CX implementation experience (enterprise-level preferred).
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5+ years working with contact centre solutions, including outbound dialling & WFM.
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Comfortable translating business needs into tech specs.
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Strong experience with REST APIs, JSON, and cloud-first environments.
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Knowledge of SIP/WebRTC, Polycom hardware, SBCs, or AWS is a major plus.
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GCP certification and 3+ Genesys CX specialist exams ideal (or willing to certify quickly).
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Confident leading workshops and speaking with technical and non-technical stakeholders.
If you're a contractor who thrives in fast-paced environments, loves solving complex CX challenges, and wants to make an impact in a collaborative, forward-thinking team — we want to hear from you.
Get in touch with Cathal for a confidential chat.