Job Description

Position: Customer Relations Specialist

Role: Hybrid/ Manchester

Salary: £25,000

Ingenio are currently partnered with a a fast-growing information management company with two main service offerings – SaaS based Invoice Automation Solutions and records management services.

Our client is looking for a Customer Relations Specialist who will work with customers to understand and document their requirements. The right candidate will be responsible for producing a Business Requirements Document (BRD) which will be signed off by the customer and form the foundation for the engineering build of the procured solution.

Responsibilities:

-Collaborate with project managers to define project scope, objectives, and deliverables in relation to meeting customer requirements for contact centre cloud solutions.

-Aid in the completion of business requirements gathering (“as is” versus “to be”)

-Attend on-site to gather customer requirements

-Aid in the delivery of process flow diagrams

-Participate in user training workshops, and in-time lead workshops.

-Developing templates for gathering business requirements

-Coordinate project activities, ensuring all stakeholders are aligned and informed of project progress.

-Ensure project compliance with relevant industry standards and regulations.

-Contribute to process improvement initiatives and share best practices with regards to requirements gathering with the wider PMO.

-Aid in the go-live of projects, with the potential for on site attendance, early life support, or floor walking on the day of system go-live.

Mandatory requirements:

-2-3 years experience in a similar role

-experience in gathering data and specific information from customers

-strong customer facing and ability to build customer relationships