Position: Support Representative

Role: Fully remote

Salary: 24K + Vitality private health insurance & a monthly wellbeing budget

Ingenio are currently sourcing a Support Representative to serve as the first line of support for one of our clients who operate in the CRM space.  

Often being the first to hear about bugs or improvement requests, you will work closely with the Engineering and Product departments to ensure all important information is communicated swiftly and clearly in order to continually move the product forwards.

🚀 Your Responsibilities:

Take ownership of customer support queries via live chat, email, and telephone while maintaining our high SLA and customer service standards

Manage client expectations, ensuring they are always up to date on our progress

Dig into customer data by writing SQL queries to uncover configuration or data sync issues

Investigate bug reports and summarise customer issues/feedback to the engineering and product teams

Manage and deliver any metric and configuration change requests from clients

Continuously build out our help desk with resources to enable clients to self-solve common issues

Essential Requirements:

Experience in a customer-facing role, preferably a technical one

Excellent written & spoken English

Technical by nature with an understanding of JSON & SQL

Ability to context switch and stay organised (you'll be managing several queries at once)

Be warm, friendly and consultative; you always find answers to problems

To be tech savvy; you'll be learning the inner workings of a lot of systems!

Level headed and able to manage customer demands on scale

Ability to work comfortably from home in a dedicated space

Role: Account Director

Location: Remote - UK based

Salary: £65-75k base and Double OTE

About the Company:

Our client, a 200 million turnover Managed Service Provider and accredited Microsoft partner, is seeking an Account Director to build and manage successful relationships with customers in the Public Sector. They specialize in transformative technology and work with customers to create lasting change for their business.

Responsibilities:

• Identify, qualify, and develop opportunities within a defined account base and drive them through a structured sales process to close.
• Build and maintain relationships with Microsoft and AWS sales teams to grow Nasstar's relationship stature, lead generation, and co-sales opportunities.
• Work with the internal marketing team and the partner team to define, develop, and deliver regular campaigns to stimulate growth opportunities.
• Write well-crafted sales proposals that articulate compelling business cases and deliver presentations that position Nasstar to win.
• Learn and maintain in-depth knowledge of technology, industry trends, and competitors.

Requirements:

• Proven background in achieving your quotas developing public sector accounts
• Demonstrable, successful experience in selling the business value of complex IT solutions and services in a highly competitive market
• Demonstrable knowledge of cloud hyperscailers such as AWS and Azure and the ability to clearly articulate the business case for them
• A passion for technology and identifying opportunities to add value to customers' businesses through professional and managed services
• Experience in applying strategic account and campaign planning methodologies to achieve continuous revenue growth
• Excellent communication skills to engage at multiple levels within customer businesses

Job Title: Apple MDM Customer Support Engineer

Location: Sydney Office, New South Wales.

Shift Time: 9am - 6pm with 1-hour lunch break- Australian Eastern Time

Role: Hybrid - 3-4 days a week at the Sydney office

Salary: is $120k - $140k AUD + Benefits

Our US headquartered Mobile Device Management SaaS start-up have this year announced a $100million Series C investment to help scale up their operations globally.

They stand out in the market due to their technical vision for next-generation Apple device management, protection, and compliance. Our client has greatly demonstrated the skill to capture a growing share of an expanding mobile device management (MDM) market.

They are looking for several Customer Support Engineers to work with their customers to make sure they’re happy, productive, and set up for success. The ideal candidate will also act as the voice of the customer by sharing customer feedback and insights with our client's product team and reporting issues to our client's engineers.

Day to Day

• Communicate efficiently and effectively with our client's customers
• Own customer communications from initial contact until resolution to make sure our client's customers are supported every step of the way.
• Influence support processes and shape the tone of our client's customer support on a rapidly growing team that spans multiple time zones.
• Be an encyclopedia of knowledge about how our client's platform works
• Become our client's customers' best advocate
• Ensure every customer has a great experience
• Work directly with our client's engineering team to identify current issues and make sure they’re resolved, while keeping our customers informed every step of the way.

Minimum Qualifications:

• 3+ years of work experience in a customer support and/or IT administration role as an admin.
• An excellent understanding of Apple macOS, iOS, and iPadOS.
• Experience managing Jamf Pro, and/or other Apple specific Mobile Device Management (MDM) solutions.
• Experience meeting SLAs such as customer satisfaction, initial response, and issue resolution times.
• Familiarity with shell scripting and the macOS command line; comfortable using Terminal to execute commands or run scripts.
• Great problem-solving abilities, a curious nature, and a genuine interest in learning new technology in a fast-paced startup.
• The ability to rapidly switch gears across tools while retaining focus on the bigger picture.
• Excellent communication and writing skills with the ability to explain complex topics in easy to understand and concise language.
• Strong emotional intelligence; ability to intuit customer sentiment and match their tone to ensure you communicate in the method they’ll relate to most.

Nice To Haves, But NOT Required

• Experience with support tools and platforms like Salesforce, Zendesk and JIRA.
• Experience working with Enterprise customers to help resolve complex technical issues.
• Knowledge and experience setting up and troubleshooting IT equipment like printers, routers, Wi-Fi access points, and Apple devices (Macs, iPhones, iPads).

Position: Software Engineer

Role: Contract/remote 6-12months

Salary: Day rate - Negotiable

Location: Ireland/UK

Ingenio have an exciting opportunity for a number of Software Engineers, to join a multinational client in the automotive industry.

The areas we are looking for talent are:

Software Update Manager

• AutoSAR, SOTA, Ethernet Communications, CANoe, XRAY, support teams for replication (SIL Environment) in the issues found in HIL or vehicle testing, DOORs.
• Experience in Agile process

Vehicle Key Management Security

• Must have: Write & validate TCs, Test SIL, Carry out test case automation and execution on JLR HIL CIARA (VDC/CANOE-Level3 rig), and acceptance testing based on SW & System required. Python, GIT, Test case automation.
• Should have: Knowledge of HTTP, black & Whitebox testing - Functional and non-functional requirement.
• Could have: IOT broker used: HiveMQ. knowledge of MQTT. – Harman server. Validate Code written in C++ (knowledge is enough), Interfacing with cloud data. Test case automation.

Vehicle Life Cycle

• Automotive protocols (DoIP, CAN), Autosar OS/COM/SOMEIP/Mem/DOIP,
• C language, POSIX Redbend, SomeIP, VITAL e.g EOL, CANalyser

Monitor & Detection

• More focused on Development in C and Linux are key as working in QNX/Linux/POSIX development work & Autosar is essential.

Cyber Security Compliance Requirements engineer.

• Develop software requirements for VKMS Orchestrator and the dependent VDC crypto libraries like Cryptocomm for UNECE R156 regulations.
• 4+ years’ experience in Embedded Software Requirements Authoring
• Good understanding of Cyber security /cryptography
• 2+ years’ experience with development of Embedded Software in C/C++
• Experience authoring software FMEA
• Good understanding of QNX/Linux environment
• Experience working with crypto libraries like open ssl /mbed etc preferrable.

Job Title: Account Executive

Salary: €65-75K + Double OTE

Location: Dublin, Ireland

Our client is a leading provider of mobile app engagement and communication solutions, enabling businesses to engage with their customers in a meaningful way. They have built a world-leading customer engagement, personalization, and data platform that is purpose-built for delivering mobile-first, multichannel customer experiences. The company owns its entire technology, end-to-end, supporting a single customer view, with ‘One Platform’ to serve all marketing needs.

Job Overview:

We are looking for an experienced and dynamic Account Executive to join our highly successful sales team. As an Account Executive, you will drive new business sales, acquire, negotiate, and close new business, create and manage a consistent pipeline of sales opportunities, and represent the company at industry events.

What You Will Do:

• Develop and maintain a strong understanding of the company's product offerings, target market, and industry trends
• Prospect and develop new business opportunities, as well as identify and close upsell opportunities within existing accounts
• Build and manage a sales pipeline to achieve and exceed monthly, quarterly, and annual sales targets
• Develop and deliver sales presentations, proposals, and contracts to prospective customers
• Collaborate with cross-functional teams to ensure customer success, including product, marketing, and customer success teams
• Attend industry events to represent the company and generate new business opportunities

Who You Are:

• You have a minimum of 3 years of experience in new business sales within a MarTech SaaS organization
• You have a proven track record of exceeding targets and driving revenue growth
• You have a consultative sales style, with the ability to build strong relationships with customers
• You are experienced working in a high-growth start-up/scale-up, with a deep understanding of the sales process and customer acquisition

Why You Should Apply:

• You will have the opportunity to work with a world-leading customer engagement and personalization platform
• You will be part of a highly successful sales team, with the opportunity to drive new business sales and make an impact on the company's growth
• You will receive a competitive salary package, including double OTE
• You will work in Dublin, one of Europe's most dynamic and exciting cities, with excellent quality of life and great career opportunities

If this sounds like the role for you, please apply on LinkedIn or send an email to Ethan Boon at ethan@ingenio-global.com.

Role: Head of Managed Services

Salary: £230-280k base + Bonus/Benefits

Location: Remote UK

Ingenio is delighted to again be partnered with an industry leader in the managed service space that is about a £200 million turnover. They are an accredited Microsoft partner that focuses on transformative technology. We are hiring a senior leader in the business to come in and help transform their Managed Service proposition as the business continues to grow and expand across the UK.

For this role you MUST come be highly experienced in the services space. You must have worked for mid to large Global Systems Integrator, or Microsoft/AWS running Managed Services (Support/Customers/Product) and own the P&L for that part of the business

Role:

• Development of Infrastructure, Networking, and Cloud solutions in conjunction with our Cloud Practice, Business Units, and Partners
• Identification of new market trends, opportunities for growth and partnership, particularly in regard to developing:
• Hybrid infrastructure delivery and management
• Working closely with our Client Partner and Sector teams to deliver professional, strategic, and solutions-oriented proposals to our clients, including statement of work development, estimating, and high-level solution development.
• Lead technical discussions with senior executives that drive decisions and implementation.
• Work with our Client Partners, Service Delivery Teams and Clients to ensure on-going high standards of service to our clients
• Provide mentoring and leadership to colleagues, sharing knowledge and experience through formal and informal knowledge management initiatives.
• Help identify skills gaps and recruit new team members
• Manage the team to deliver against SLA’s and KPI’s and proactively manage vendors and 3rd parties
• Development of end-to-end Managed Services solutions and pricing in conjunction with other Practice Leads

What you'll need:

• Direct and matrix team management experience – including strategy, planning, motivation, and coaching for team members
• Excellent written and verbal communication skills
• Prior experience working in a multi-vendor environment is extremely desirable
• Must be an excellent team player
• Highly committed, motivated and a self-starter – must be able to give himself/herself directions rather than waiting for a steer from above
• Ability to work with a diverse group of technically experienced resources – must be able to demonstrate experience with managing conflicts and disagreements at the workplace
• Understanding of Infrastructure, Networking and Cloud services and delivery practices, including but not limited to (ideally within a Managed Services supplier environment)
• Any of Azure, AWS, or GCP platforms

Role: Sales Development Representative

Location: Brighton/Hybrid

Salary: £30,000 + £10,000 OTE

Ingenio is proud to be representing an amazing SaaS organisation based in Brighton that help businesses by providing an enterprise-level SEO Platform that offers global SEO and content teams the tools to measure their search performance across Google worldwide. They are currently working with some amazing clients right now such as Burberry, Harrods, Cazoo, and Vodafone to name a few.

This business are going through a huge growth stage right now and hiring four new SDRs to join the business setting up opportunities for the AEs to close. They are focused on training and developing people from the start and look to nurture you in your sales journey!

What you will be doing:

• Calling, emailing, and speaking with potential clients
• Capacity to deal with multiple projects and challenges in a fast-paced environment
• Identify and generate leads
• Booking and scheduling qualified meetings for our recruitment team to attend
• Managing and updating CRM
• Updating and managing social media channels
• Working with the Marketing team on exciting campaigns each month
• A professional and very dynamic person that can adapt to the ever-changing environment
• Must be self-motivated and deliver on agreed commitments in a professional and timely manner

Who you are:

• Minimum of 12 months of experience in a similar role
• Experience using LinkedIn, CRM, Excel, and Microsoft Office products
• Experience cold-calling and pitching products or services over the phone is preferred
• Understanding the full sales cycle

If this sounds like a role you can excel in, please apply via LinkedIn, email me at james.johnson@ingenio-global.com or call me on 07508 692 905.