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Job Title: CX Developer
Start date: ASAP
Type: Permanent
Location:Hybrid London/ Leeds
Salary: £60-80K
Role Overview
As a CX Developer, you’ll be at the forefront of developing IVA and chatbot applications, using state-of-the-art technology to deliver transformative customer experiences. You’ll lead technical projects, guiding and mentoring junior team members, while working in a collaborative, growth-focused environment. If you're excited to work with top-tier professionals, tackle diverse projects, and sharpen your skills, we want you to be part of our success story.
Your Responsibilities
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Lead and inspire a talented team of developers, working hand-in-hand with Project Managers to drive successful project delivery.
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Review customer requirements and collaborate with the Design team to ensure the solution exceeds expectations.
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Design and configure innovative IVA and chatbot applications using industry-leading platforms.
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Build and optimise NLU functionality (including intents, training phrases, and entities) to deliver next-level conversational AI.
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Lead system testing and ensure flawless performance of IVA and chatbot applications.
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Take charge of troubleshooting and resolving issues during testing and production environments, ensuring smooth deployment.
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Deliver exceptional go-live support and provide ongoing post-implementation assistance to ensure continued client success.
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Drive continuous improvements through IVA and chatbot tuning/optimisation, enhancing user experience.
What You Bring to the Table
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Expertise in NLP/NLU technologies like Google Dialogflow, Amazon Lex, or IBM Watson, with a keen interest in how Generative AI is revolutionising IVA/chatbot development.
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At least 5 years of hands-on experience developing IVA and chatbot solutions, ideally with experience in platforms such as Five9 Studio, Amazon, OneReach, or Genesys Cloud.
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Proven experience building self-service applications using cutting-edge, cloud-based technologies.
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Solid knowledge of both voice and text-based implementations.
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Integration expertise, including working with REST and/or SOAP APIs, ensuring seamless system connectivity.
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Experience with prompt engineering for Large Language Models is a bonus.
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Ability to communicate complex technical challenges to a non-technical audience with clarity and confidence.
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Strong troubleshooting abilities, using tools like Postman or CURL to resolve integration issues.
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Programming experience (JavaScript, Java, Python) would be an asset.
Why Join Us?
If you want to be part of a fast-paced, innovative environment where your ideas are valued and your skills will grow, this is the place for you. With access to exciting projects across various industries, you’ll be part of a team that’s pushing the boundaries of CX automation and technology. Take this opportunity to elevate your career, work with some of the best in the business, and make a real impact on the future of customer experience.
Location
With offices in London and Leeds, we’re well-placed to recruit top talent from across the UK, offering a hybrid working model that supports flexibility and work-life balance.
Role: Sales Development Representative / Business Development Representative
Location: Hybrid - 4 days office, Oxford Park
Salary: Up to £30K double OTE
2 Stage Interview process
We are thrilled to be working with an AI first audio enhancement for better communications is harnessing the science of sound, dramatically improving how people experience audio across all digital platforms. Since launching in 2018, has developed a suite of patented products that leverage decades of research into the effects of sound on the brain, prioritising focus, productivity, and wellness for all.
What you'll do:
- Find and Qualify Leads – Identify potential customers and ensure they are a good fit for the company’s products.
- Keep Track of Sales – Update and manage customer information and sales progress in the system.
- Work with the Team – Coordinate with sales and marketing to reach the right customers through emails and campaigns.
- Build a Customer List – Create and maintain a database of potential clients to keep sales opportunities flowing.
Mandatory requirements:
- 1-3 years of sales experience or a strong passion for starting a sales career.
- Experience in a SaaS company or knowledge of audio AI is a plus.
- Comfortable handling inbound leads and reaching out to potential customers.
- Familiar with tools like HubSpot, LinkedIn Sales Navigator, and email campaigns.
- Able to build target lists and identify the best sales opportunities.
If this sounds like your next role then send us a message or click apply today or reach out to marie@ingenio-global.com
Title: Account Executive
Location: Glasgow (2-3x a week)
Budget: £50k basic salary, double OTE
Process: 3 Stage interview
Ingenio is partnering with a UK based SaaS business whose innovative thinking is disrupting the market. The organisation has been in rapid growth mode since inception and continues to grow from strength to strength. Be part of the next step and help shape the future of this exciting consultancy.
What you will do:
- Proactively generate leads through cold calling, emails, and networking to create qualified sales opportunities.
- Build and maintain a strong sales pipeline using CRM tools and accurate forecasting.
- Understand customer needs, apply sales methodologies, and engage multiple stakeholders in a complex sales cycle.
- Stay informed about market trends, competitors, and develop expertise in the SaaS platform.
- Meet and exceed revenue targets through effective prospecting, lead generation, and sales execution.
Ideal Candidate:
- Minimum 3 years’ experience in a quota carrying role selling software AND services to midmarket & enterprise businesses – target ERP/CRM solution sales folks
- Experience selling to finance (CFO/FD/Operations Leaders) decision makers
- Demonstrate experience working on own/within a small team and being a self-starter
If this sounds like you, click apply today!
Role: Account Executive Level: Mid Level Reward: Up to £150k OTE uncapped Location: London / UK Start date: ASAP
Account Executive (EMEA)
IRIS: AI first audio enhancement for better communications IRIS is harnessing the science of sound, dramatically improving how people experience audio across all digital platforms. Since launching in 2018, IRIS has developed a suite of patented products that leverage decades of research into the effects of sound on the brain, prioritising focus, productivity, and wellness for all. By harnessing the science of sound, IRIS dramatically improves how people experience audio and communicate.
Our flagship product IRIS Clarity uses cutting-edge AI-driven voice isolation to eliminate noise from both sides of customer calls, leaving only the conversation and proven to drive agent focus, productivity and customer experience.
Born out of our work in Formula One, IRIS Clarity addresses a clear need in the CCaaS market, with additional markets now opening up that present significant opportunities across enterprise, notably retail, BPO, digital healthcare, utilities and financial services.
IRIS company values:
Being Empathetic helps us take natural Accountability. This creates the right environment for Teamwork and Continuous learning, which breed Innovation. All underpinned by our Passion for audio.
The role:
Following on from our series A round in summer 2023, we continue to execute our hyper growth strategy. This role specifically targets the key markets via our direct business model and leveraging our channel partners.
The Account Executive will be focused on mid market to larger accounts within specific industries where voice services are key to the customer's business model.. You will be a hungry, high performing sales professional, ideally from the CX, SaaS, or broader customer service space, but to be truly successful in this role you will need to demonstrate clear experience in delivering sales performance within a start-up.
This role will suit someone who does not wait to be given opportunities, and has skills in self-generating pipeline through a mix of existing contacts and hard work out in the market. You will be a self-starter and solution minded, a clear communicator who can pitch the big idea, but then follow the qualification process required to evaluate client needs and secure sales.
Contact Details: Tom Darnell - Chief Commercial Officer | +44 7595075724 | tom@iris.audio
www.iris.audio | @irisaudiotech
Responsibilities:
● Create and drive revenue in the UK and across EMEA within the call centre market ● Generate business opportunities through professional networking and self generation ● Drive brand awareness, campaigns, and lead generation via networking, associations, etc. ● Travel to prospects, clients and industry events where the role requires it ● Build a 3x pipeline coverage of your target within 3-6 months ● Meet and exceed all quarterly and annual sales quotas ● Own and help develop the sales cycle - from lead generation to closure ● Work collaboratively with channel and ISV partners to identify and execute on opportunities ● Accurate and timely updates to our CRM (Hubspot) and accuracy in forecasting ● Anticipates clients’ needs, investigates the underlying causes and identifies short and long-term
solutions, working closely with our solution engineering team ● Nurture existing clients, identify potential upsell or risk, execute the land & expand approach
Experience:
● A proven sales hunter and closer, including self generated opportunities, proof points a necessity ● 5 years minimum software sales experience with enterprise clients ● Strong preference for experience in selling software (cloud-based preferably) within the Digital &
Customer Experience domain (Contact Centre, Customer Engagement, Customer Service, Telephony, CRM solutions)
● Strong preference for experience selling into sectors where voice is crucial, such as; retail, financial services, utilities, travel & leisure, telcos, etc.
● Proven track record of sales excellence & customer focus, including the stages beyond the sale ● Knowledge of territory/accounts assigned preferred ● Self starter and able to understand and quickly react to changing priorities ● Experience of working within the startup environment, or the clear demonstration that you have what
it takes to succeed in such an environment, this is crucial to success in this role and company ● Experience selling at the "C" level and building a mutual action plan that benefits IRIS and the client ● Strong communication and verbal skills, highly organised and effective at upward management
Working at IRIS:
● As a brand which lives and breathes audio and wellness, you can imagine the office vibe, we work hard, but we also have a good time along the way.
● Fully stocked fridge with refreshments, unlimited tea, coffee and soft drinks and of course, Thursday team socials.
● We are a start up, so you have to buy into the journey, but we are seeking people who stay with us for the long term and share in the company’s success.
● This role is based at the IRIS HQ just off Oxford Street, and we achieve a lot through all working together in that environment, however we operate a flexible working style and embrace the outside pursuits and day to day lives of our team.
The process:
1. If you’re interested please send your CV (no more than two pages unless you want to bore us) to tom@iris.audio or apply directly via our recruitment page on LinkedIn.
2. Video interviews are happening immediately for short listed candidates. 3. Full interviews will follow with the super short-list in the coming weeks. 4. Incredibly important: NO AGENCIES
Contact Details: Tom Darnell - Chief Commercial Officer | +44 7595075724 | tom@iris.audio
www.iris.audio | @irisaudiotech
Job Title: Founding AI Engineer
Start date: ASAP
Type: Permanent
Location: Manhattan, New York (Onsite x5 days)
Salary: $115-190K
Are you passionate about solving some of the toughest challenges in data transformation? Do you thrive in a high-impact, fast-paced environment where your work directly shapes the future of a company?
About the Role
Our client is tackling one of the biggest unsolved problems in technology: fully automating data transformation and modeling. Their AI-driven approach is revolutionising how data flows between systems, eliminating silos, and making seamless connectivity a reality.
We are working with an innovative AI startup that is pushing the boundaries of Memory AI Agents and intelligent systems. They are now looking for a highly skilled AI Engineer to join their growing team and play a key role in developing and deploying production-grade AI solutions.
This is an excellent opportunity for an engineer with start-up experience, strong Python expertise, and a passion for scaling AI models. If you thrive in fast-moving environments and enjoy solving complex AI challenges, this could be the perfect role for you.
Responsibilities
- Develop and deploy AI models into production environments
- Build and optimise Memory AI Agents for real-world applications
- Work on large-scale data pipelines and improve model efficiency
- Design and implement data visualisation tools to interpret AI insights
- Collaborate with cross-functional teams to drive innovation
Requirements
- Must have a University degree - preferably from a top 20 University.
- Proven experience as an AI/ML Engineer, ideally within a start-up environment
- Strong proficiency in Python and experience with AI/ML frameworks
- Hands-on experience with Memory AI Agents and reasoning systems
- A track record of building scalable, production-grade AI systems
- Experience with data visualisation techniques to make AI insights accessible
- Ability to work in a fast-paced, autonomous environment with a problem-solving mindset
If you are passionate about AI, production systems, and driving innovation, Cathal would love to hear from you. Apply now to learn more.
Catio is building the world’s first AI-powered Copilot for Tech Architecture—helping CTOs, architects, and developers plan high-ROI architectures, modernize and optimize their tech stacks, and make faster, smarter decisions using AI-driven intelligence. Backed by top-tier VCs and led by industry experts in AI, cloud, and enterprise architecture, we aim to democratize the intelligence and know-how for designing, evaluating, and evolving world-class tech stacks across industries worldwide.
The Role: Lead Fullstack Engineer
In this role, you will lead development and evolution of Catio’s user-facing platform. This is a hands-on, high-impact position where you will architect, develop, and optimize our applications, ensuring a high-quality, performant, and scalable experience for our users.
You will have significant ownership over the user-facing product, driving critical technical and architectural decisions, while working closely with Catio’s leadership team, customers, and early adopters. This role is ideal for a startup-minded, entrepreneurial engineer with deep expertise in fullstack development, architecture design, and scalable SaaS platforms—someone who thrives in 0→1 environments, embraces a polyglot mindset, and is eager to build a category-defining product.
What you’ll do:
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Lead fullstack development: Architect and build a highly responsive, scalable, and performance-optimized enterprise SaaS application.
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Develop and maintain a highly responsive frontend user interface, ensuring a delightful user experience across all target features and desired product functionality
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Develop and maintain a high-quality, scalable backend of our enterprise SaaS website and web app using modern web technologies and cloud-native tools and frameworks
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Drive end-to-end product delivery: Work closely with leadership, product, and AI teams, to define product strategy, ship cutting-edge AI and SaaS product capabilities, and optimize platform performance
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Shape the engineering culture: Establish and promote best practices, mentor engineers, and contribute to hiring and team-building efforts.
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Ensure high code quality and performance: Participate in code and design reviews, and foster a culture of continuous improvement
What you bring:
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4+ years of experience and rapid career progression in fullstack engineering at top-tier startups and / or technology companies
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Impressive track record of building and scaling appealing, responsive, and complex SaaS platforms, preferably with some enterprise SaaS experience
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Deep expertise in modern fullstack development, including React, Next.js, GraphQL, TypeScript, as well as backend systems in Node.js, Python, or similar
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Keen appreciation of modern design patterns and cloud native architectures, and interest in challenges experienced by architects and building AI-powered decision-insight capabilities—with a versatile, polyglot mindset
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Excellent problem-solving and debugging skills, with a passion for code quality, performance, and maintainability
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A dynamic mindset and high-trust personality, to effectively collaborate cross-functionally at Catio while shaping our grounded geek culture
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Commitment to build 0→1 and excelling in a fast-paced startup environment, taking ownership of a category-defining product and delivering impactful solutions end-to-end
At Catio, you’ll have direct ownership in shaping a high-growth, VC-backed startup and solving deep technical challenges in scalable SaaS, cloud architecture, and AI-powered decision intelligence. This role offers a fast trajectory for career growth, with meaningful equity and leadership opportunities as we scale. If you are a talented Fullstack Engineer with a passion for building cutting-edge enterprise software and solving high-impact customer problems, we invite you to apply!
Shape the Future with Catio
Join a world-class team of AI, engineering, and business leaders from Splunk, Atlassian, Dropbox, and more to build a category-defining platform.
At Catio, we offer top-tier compensation for startups at our stage, ensuring highly competitive salaries along with significant equity in a rapidly growing, VC-backed company. We are also committed to fostering an inclusive and diverse workplace and welcome applicants of all backgrounds and identities.
Join us and help revolutionize how companies plan and optimize their tech stacks using AI-driven intelligence!
Kefron – Scrum Master
Position Reports to: Director
About Kefron
Kefron Digital is a forward-thinking company specializing in innovative digital solutions. We are on the verge of launching our latest accounts payable product, designed to streamline and enhance financial operations for businesses.
Our Vision: Our brands in every building.
Our Mission: To get closer to our customers. See the need, deliver the solution.
Our Values:
Passion & Pride Security & Trust Initiative & Ownership
Job Purpose:
We are seeking a dedicated and experienced Scrum Master to join our dynamic and growing team. The ideal candidate will play a crucial role in guiding and coordinating our product development team through the Scrum framework, helping to ensure the successful launch of the product and the continuous delivery of value to our customers as our accounts payable product takes off.
Key Responsibilities (Key Responsibilities include, but may not be limited to)
• Facilitate daily Scrum meetings, sprint planning, sprint reviews, and retrospectives.
• Ensure the team adheres to Scrum principles and practices.
• Remove impediments and blockers to ensure smooth product delivery.
• Collaborate with the product function to manage the product backlog and prioritize to ensure align to the product vision and roadmap.
• Foster a culture of continuous improvement and high performance within the team.
• Coach and mentor team members and others in the organisation on Agile methodologies and best practices.
• Track and report on progress, ensuring transparency and accountability of the Product Development function.
• Promote effective communication and collaboration within the team and with all stakeholders.
Required Qualifications
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Certified Scrum Master (CSM) or equivalent Agile certification.
• Proven experience as a Scrum Master in a software development environment.
• Strong understanding of Agile principles and Scrum methodology.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Experience with project management tools such as Jira, Devops, Trello, or similar.
Preferred Qualifications:
• Experience in the fintech or accounts payable domain.
• Familiarity with other Agile or Project Management methodologies (e.g., Kanban, PMI).
• Strong analytical and organizational skills.
• Ability to motivate and inspire team members.
What We Offer:
• Competitive salary and benefits package.
• Opportunity to work on cutting-edge technology and innovative projects.
• Collaborative and inclusive work environment.
• Professional development and growth opportunities.
Right to Work
Applicants must have the legal right to work in Ireland in accordance with Irish/UK law.
Kefron is p roud to be an equal opportun ity workp lace . We are com m itted to equal em ploym ent
opportu n ity regard le ss of race , colour, ancestry, re ligion , sex, na tiona l origin , sexual orien ta tion , age , citizensh ip , m arita l s ta tus, d isab ility, gende r iden tity. If you have a d isab ility or specia l need
tha t requ ire s accom m oda tion , p lease le t us know.
- Lume is doing for data what Facebook did for humans - connect them effortlessly. The amount of data within companies is growing exponentially and is increasingly more siloed with the proliferation of vertical specific SAAS applications and unique client formats. Lume solves this problem by leveraging AI to act as a translation layer to enable your data to flow between systems seamlessly. You give us your desired schema, and we do the rest from mapping, classifying, aggregating, and other data transformation tasks to fit your incoming data.
- We have developed novel strategies leveraging LLMs that stemmed from our NLP research during our graduate degrees at Stanford University.
- We have raised over $4M to date from the top firms in the valley such as Khosla Ventures (OpenAI, Replit) and General Catalyst (Stripe, Airbnb) along with other notable angels.
- Today, we’re growing and excited for new teammates to join who are the best at what they do.
About the Role:
Fully automating data transformation and data modeling has been an unsolved problem in technology since the invention of the database; therefore, it is technically challenging. It requires a deep understanding of scalable data infrastructure, cutting-edge AI models, and intuitive user interfaces. We are looking for curious, independent thinkers that are willing to join us to tackle these challenges to empower the industry.
In this role, you will:
- Work effortlessly across the full-stack building highly scalable distributed solutions to enable low latency rendering of large datasets.
- Architect and implement direct customer features and workflows end-to-end, ensuring a seamless user experience.
- Lead performance optimization improvements in areas such as latency, storage, and scalability, identifying bottlenecks and implementing solutions to enhance system performance.
- Have extreme ownership: work alongside the founders to shape product direction, have direct relationships with customers, and help build out our team.
In this role, you will thrive if you:
- Have experience building and deploying data intensive web applications into a production environment and are familiar with the advantages of the technology and its limitations.
- Can identify the most important problems, intuit whether off-the-shelf or in-house solutions are needed, learn the knowledge gaps you are missing for the problem, and stay scrappy to execute the task until it is solved without explicit direction.
- Feel comfortable sharing feedback early and often, as well as receive feedback.
- Have at least 3 years of professional full-stack experience with React and Typescript frontend and Python backend.
Location
We are located in Manhattan, NY, working in person 5 days a week from our beautiful downtown office.
Benefits and Perks
- Generous Compensation: At Lume, we only hire those that are the best at what they do. We believe the best and brightest tackling challenging problems deserve the best compensation packages, and we will ensure that happens.
- High Impact: You will be a founding member and thus inherit the responsibilities of a founder. You will have immense ownership over your work, the product roadmap, and the direction of the company.
- Perks: Lunch, drinks, snacks, healthcare and dental coverage, and more are provided.
JOB DESCRIPTION
Job title: Project Manager
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Reports to: PMO Lead |
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Main purpose of Role: Project manage customer facing projects for the PMO from pre-sales through to service transition, ensuring the project meets our KPI’s and high levels of customer satisfaction.
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We help our customers digitally transform their business, securely. We help them deliver change that empowers their employees, delights their customers and prepares them for the future. Our data-driven consultancy, AI-powered technology solutions and ongoing managed services delivered in the cloud helps our customers protect their business from cyber-attacks, enables operational efficiencies, and deliver an outstanding experience for their customers.
SCOPE OF RESPONSIBILITIES
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Activities |
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Customer Satisfaction To Project Manage high value, complex and/or high priority projects ensuring an excellent transition experience.
To maintain high levels of FourNet project Customer Satisfaction in the Post Project Questionnaire |
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Sales Support Assist the Sales and Pre-Sales teams with Bid Response input, project plans, and potentially presentations through to contract award. |
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Service Transition Provide a seamless transition into the FourNet Servicedesk and Intelligent Managed Service delivering Operational Acceptance Testing. Ensure support alarming is configured and relevant for Enterprise customers with a Managed Service. |
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Methodology Adhere to the FourNet PM Methodology and delivery multiple concurrent projects. |
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Industry Skills Maintain awareness, skills & qualifications relevant to PM industry standards. Prince2, Agile & APMP and support Project office in working towards these if required. |
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Technology Skills Responsibility to ensure personal learning and development is maintained, and a full understanding of our products and services to ensure you are comfortable in FourNet solutions. Predominantly Avaya Red/Blue and Enghouse. |
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Reporting To update all required FourNet Project Tracking tools, SalesForce, Teams & Project Dashboard. |
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Project Finance Accountability for overall Project P&L Reporting in SalesForce and Invoicing records updates with Finance Project Change Control for cost items of scope change |
Person Specification
Technical Profile
- Significant experience in Project Management
- Demonstrated ability to deliver complex projects to budget
- Experience working with Telephony based Projects (Avaya Red/Blue)
- Experience in PM Methodologies, Prince2, Agile & APMP
Traits and Behaviours
- Focus on customers – committed to providing the best service to our customers in all that they do
- Working Together – Working co-operatively with colleagues, customers, partners, and suppliers. Gains support from others. Relationship driven and ‘human.’
- Can Do Attitude – Takes personal responsibility for getting things done
- Growth – Proactively seeks ways to improve and grow the business
Personal Attributes/Skills
- Excellent customer service and communication skills
- Customer focused, proactive, collaborative, can do approach with the ability to influence at all levels
- Good commercial acumen, highly goal orientated/achievement driven with the ability to deliver at pace.
- A versatile learner with a strong commitment to personal development
- Good planning and organising skills with a high level of attention to detail
- Strong problem solver, able to collect and analyse information to make informed decisions and Lessons Learned recommendations
This job description is intended as a general indication of the main responsibilities of the job and does not include detailed instructions on how tasks are undertaken. You may be required to carry out additional tasks within your capability as necessitated by your changing role within the organisation and to meet the needs of the business.
Job description approved by ________EU________________ Date ____22.01.2025_____ |
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