Position: Project & Provisioning Co-ordinator

Role: Hybrid/ Manchester

Salary: £35,000/40,000

Ingenio are currently partnered with a a fast-growing information management company with two main service offerings – SaaS based Invoice Automation Solutions and records management services.

Our client is looking for an experienced Project & Provisioning Co-ordinator that will ensure that both strategic and tactical support is offered to the wider Project Management Office function.

Responsabilities:

-Collaborate with project managers to define project scope, objectives, and deliverables.

-Create and maintain comprehensive project documentation, including project plans, schedules, and status reports.

-Coordinate project activities, ensuring all stakeholders are aligned and informed of project progress.

-Monitor and track project timelines, milestones, and budget to identify and resolve any potential issues.

-Assist in resource allocation, scheduling, and procurement of project materials.

-Facilitate effective communication between project team members, clients, and vendors

-Conduct regular project meetings, document meeting minutes, and follow up on action items

-Build strong relationships within the project co-ordination and PMO teams, drawing from experience from others in existing roles.

-Work closely with cross-functional teams, such as technical engineers, sales, finance, and commercial teams, to ensure we meet commitments on project timelines, meeting deadlines within budget, and to the highest quality standards.

-Excellent organisational skills, attention to detail, and ability to communicate effectively will be key in this role.

Mandatory requirements:

-Strong Customer Service, Organisational and Strategic Planning Skills

-Experience within the telecoms industry, ideally WLR3, SIP and Data provisioning

-Ordering SIP and Managing Number ports

-Experience within the following project methodologies/ qualifications – PRINCE, APM, Agile, Waterfall, ITIL

-Experience working with 3rd parties and external stakeholders

-Understanding of basic networking concepts and IT software principles (LAN, WAN, CCaaS, SaaS, PaaS, Licensing, Network connectivity)

Position: Senior System Administrator

Role: Hybrid/ Dublin, Ireland

Salary: €60,000/€65,000 per year

Ingenio are currently partnered with a a fast-growing information management company with two main service offerings – SaaS based Invoice Automation Solutions and records management services.

Our client is looking for an experienced Senior System Administrator to be part of the IT Team and reporting to the IT Manager.

Responsibilities:

-Manage security on networks, servers and operating systems.

-Installing hardware and software systems

-Administrating Azure and O365 environments.

-Maintaining or repairing equipment.

-Setting up computer security measures.

-Configuring computer networks.

-Implement, support and suggest improvements to key line of business systems.

-Ensure relevant documentation is maintained and procedures followed.

Mandatory requirements:

-10 years minimum Experience (in IT Support and System Administration)

-Working knowledge of Azure, Active Directory, Azure services, Containers, SQL.

-Hands-on experience of Windows, Windows Server, IIS, Active directory Veeam VMware, Zerto, Office 365.

Position: Project Analyst

Role: Hybrid, 2-3 days at Manchester office

Salary: £30,000

Ingenio are currently partnered with a UK cloud provider that manage communications service company providing cloud, collaboration, and contact center solutions.

Our client is looking for a Project Analyst able to cover the following main responsabilities:

-Ensure that both strategic and tactical support is offered to the wider Project Management Office (PMO) function.

-Collaborate with project managers to define project scope, objectives, and deliverables.

-Create and maintain comprehensive project documentation, including project plans, schedules, and status reports.

-Ensure project compliance with relevant industry standards and regulations.

-Contribute to process improvement initiatives and share best practices within the project management team.

-Completion of project analyst tasks, and projects on time and within budget

-To provide a credible escalation point for customers, team members and to work alongside other managers and seniors in support of escalations.

-Experience within the following project methodologies/ qualifications – PRINCE, APM, Agile, Waterfall, ITIL

-Experience working with 3rd parties and external stakeholders

-Project management experience or task co-ordination experience

-Understanding of basic networking concepts and IT software principles (LAN, WAN, CCaaS, SaaS, PaaS, Licensing, Network connectivity)

Mandatory requirements:

-Strong Customer Service, Organisational and Strategic Planning Skills

-Excellent communication skills – both written and oral

-Evidence of strong customer focus and passion for delivering service excellence

-A Can-Do attitude

-Ability to meet strict deadlines

-Positive Attitude when working under pressure

-Team Player

-Problem Solver

Job Title: Customer Support Engineer, APAC

Location: Sydney Office, New South Wales.

Shift Time: 9am - 6pm - Australian Eastern Time

Role: Hybrid - 3-4 days a week at the Sydney office

Salary: is $130k AUD + Benefits

Our US headquartered Mobile Device Management SaaS start-up have this year announced a $100million Series C investment to help scale up their operations globally.

They stand out in the market due to their technical vision for next-generation Apple device management, protection, and compliance. Our client has greatly demonstrated the skill to capture a growing share of an expanding mobile device management (MDM) market.

They are looking for a Customer Support Engineers to work with their customers to make sure they’re happy, productive, and set up for success. The ideal candidate will also act as the voice of the customer by sharing customer feedback and insights with our client's product team and reporting issues to our client's engineers.

Day to Day

-Communicate efficiently and effectively with our customers - we primarily offer support via chat and email, but you'll also have video conferences when the need arises.

-Own customer communications from initial contact until resolution to make sure our customers are supported every step of the way.

-Influence support processes and shape the tone of Kandji's customer support on a rapidly growing team that spans multiple time zones.

-Be an encyclopedia of knowledge about how Kandji works - our customers need help troubleshooting a wide range of issues across Apple hardware, wireless connectivity, and software products, so we need to be ready for anything.

-Become the customers' best advocate; you’ll funnel customer feedback to our product and engineering teams so we can make sure we’re building features customers will love.

-Ensure every customer has a great experience - tight-knit team prides itself on providing excellent, personalized support, so you’ll need to be able to tailor your communication style to maintain the standard.

-Work directly with the engineering team to identify current issues and make sure they’re resolved, while keeping customers informed every step of the way.

Minimum Qualifications:

-3+ years of work experience in a customer support and/or IT administration role.

-An excellent understanding of Apple macOS, iOS, and iPadOS.

-Experience managing Apple specific Mobile Device Management (MDM) solutions.

-Experience meeting SLAs such as customer satisfaction, initial response, and issue resolution times.

-Familiarity with shell scripting and the macOS command line; comfortable using Terminal to execute commands or run scripts.

-Great problem-solving abilities, a curious nature, and a genuine interest in learning new technology in a fast-paced startup.

-The ability to rapidly switch gears across tools while retaining focus on the bigger picture.

-Excellent communication and writing skills with the ability to explain complex topics in easy to understand and concise language.

-Strong emotional intelligence; ability to intuit customer sentiment and match their tone to ensure you communicate in the method they’ll relate to most.

Nice To Haves, But NOT Required

· Experience with support tools and platforms like Salesforce, Zendesk and JIRA.

· Experience working with Enterprise customers to help resolve complex technical issues.

· Knowledge and experience setting up and troubleshooting IT equipment like printers, routers, Wi-Fi access points, and Apple devices (Macs, iPhones, iPads).

Position: Embedded Test Engineer

Role: on site/ Shannon, Ireland

Salary: €85,000/€95,000

Ingenio are currently partnered with a global Automotive and Mobility partner making software vehicles.

Our client is looking for an Embedded test Engineer able to cover the following main responsabilities:

-Implement test interfaces to achieve test case objective

-Automation in CAPL/Python based on the requirement for Configuration/Validation

-Develop test cases for the requirements provided

-Define the Software Elements/ Software Component in the system

Mandatory requirements:

-Experience in automation testing

-Experience in HIL testing

-Experience in Scripting languages like CAPL, Make, Python, Perl

Position: Dynamics CRM Developer 

Role: Remote

Location: Italy

Ingenio are currently partnered with a medium size Swiss consultancy company specialized in supporting clients on all Microsoft stack.

Our client is looking for a freelance Dynamics CRM Developer with at least 3 years experience to be involved in really interesting and challenging projects.

Responsibilities:

- Be totally invested in and take ownership & responsibility for the projects;

- Coordinate the project activity with the rest of the Team;

- Ensure that projects development are completed on time;

- Collaborate with other departments to ensure that projects meet the needs of the clients;

- Able to work and collaborate with the Team

Mandatory requirements:

- At least 3 years experience as MS Dynamics CRM developer

- Good english

- Used to work remotely

Skills:

Strong technical skills with a deep understanding of MS Dynamics CRM platform (2013/2015/2016/365);

· .NET C#, .NET Framework 4 and next versions, WCF, MSMQ, Windows Services;

· Web Development (ASP.NET, ASP.NET MVC, Web Services, HTML5, Javascript, JQuery, KnockoutJS, SignalR)

· SQL Server 2008/2012/2014, Reporting Services, SSIS

Position: Security Architect

Role: Hybrid

Salary: €80K/100K basic

Ingenio are currently partnered with a well known IT solutions provider in Ireland that is expanding the delivery of Cyber security services. This is a huge opportunity to be part of a dynamic and evolving Cyber Security division.

Our client is seeking an IT Security Consultant with at least 5 years experience to join the team and having the opportunity to shape the future of the division working within Irelands largest privately owned MSP.

Responsibilities:

-Play a pivotal role in developing and designing our security services and solutions catalogue for some of Ireland's leading Enterprises;

-Working closely alongside the Head of Cyber Services;

-Develop and design solutions appropriate to client's needs;

-Exposure to various Cyber security partners and products;

-Lead client engagements from a technical perspective;

-Helping clients to identify and mitigate against potential IT security breaches;

-Develop and present technical proposals to improve security posture in existing and new clients;

-Provide input (technical and business) to assist with RFT / tender processes;

-Design and implement cutting-edge security solutions within Azure and hybrid cloud environments.

Mandatory requirements:

-At least 5 years similar experience across wide projects;

-Good exposure to different platforms in at least 2 of them for eg. SIEM & EDR (SIEM = Security Information Event Management/EDR = End Point Detection) Microsoft Sentinel;

-Customer facing - pre sales and sales presentations skills.

Skills:

-5+ Years technical Cyber security experience;

-Professional certifications: GIAC, CCSE, CCSP, CISSP, CISSM etc.;

-Microsoft Cloud security experience in Azure / M365;

-Experience in some of the following technologies: Splunk, QRadar, Beyond Trust, Crowd Strike, Nessus, Big fix, Cisco, SIEM, Sentinel, Defender.

Experience in the following is beneficial:

-Incident response

-SOC

-GRC / IT Audits / Gap Analysis / Pen Testing

-Certifications in regulatory compliance: ISO27001, GDPR

-Previous experience working within an MSP or MSSP

In addition to competitive salary this role includes the following:

-Pension

-Educational Assistance

-Health Insurance

-25 days Annual Leave

-Flexible work options

Ingenio is delighted to be working with a global tech engineering consultancy who are private equity backed and growing at over 25% year on year.

They define, design, and deliver digital applications/tools, developer-empowering platforms, and actionable solutions for some of the largest businesses in the world.

Key Responsibilities:

• Managing USA commercial business
• Setting and delivering sales strategy
• Managing and growing key commercial partners

Qualifications:

• Must have strong experience selling into the C-Suite
• Extensive experience leading sales engagement and sales teams to overachievement of targets
• A strong background in the software space

Position: Chief Growth Officer (Head of Sales)

Salary: £150K basic + double OTE

Location: Remote UK

Ingenio is delighted to partner with an industry leader & visionary in the Digital Cloud Space. Our client is a significant partner of Microsoft, and AWS, and works with UK Enterprise & Government businesses on complex transformation & management programs.

They are looking for a highly experienced and innovative Chief Growth Officer to join their dynamic and rapidly growing data engineering, data science, AI, and software engineering services business. You will play a critical role in driving the company's growth and sales strategy.

Key Responsibilities:

Business Development: Lead the identification, pursuit, and acquisition of new business opportunities, including strategic partnerships, collaborations, and customer engagements. Build and nurture relationships with key stakeholders to expand the company's customer base.

Revenue Growth: Develop and implement strategies to drive revenue growth, including cross-selling and up-selling opportunities, pricing optimization, and product/service bundling.

Client Engagement: Work closely with clients to understand their business challenges and provide technical expertise to develop innovative solutions that meet their needs. Ensure high levels of customer satisfaction and cultivate long-term partnerships.

Team Leadership: Lead and mentor a high-performing team of technical professionals, providing guidance, coaching, and fostering a culture of collaboration and innovation.

What you'll need:

Proven track record of driving revenue growth and expanding customer base through successful business development strategies.

Strong understanding of market dynamics, trends, and competition within the data engineering, data science, AI, and software engineering domains.

Exceptional communication and presentation skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical stakeholders.

Role: Sales Development Representative

Location: London

Salary: £28k base + £8k OTE

The Sales Development Representative is one of the most important roles in any business and this SaaS business know it! They have created an academy-style sales structure to help train people with clear progression and growth in the role. The company I am representing offers a huge cost-saving software solution for businesses, an invoice automation tool that not only allows you to reduce the headcount in your account payable team by 99% but also removes the risk of human error!

This Sales Development Representative will join and learn everything they can about software and the finance space, selling into finance teams, your aim will be to book meetings for the field sales team with the view of progressing quickly through the ranks. This business is a repeat client of mine that prides itself on its sales training and internal progression. Most people in the business progress within 12 months!

Responsibilities;

• Calling, emailing, and speaking with potential clients
• Booking and scheduling qualified meetings for our sales team to attend
• Delivering remote demos
• Managing and updating the CRM
• Updating and managing social media channels
• Working with the Marketing team on exciting campaigns each month

Requirements:

• 6-12 months of experience in a SaaS organisation or a recent graduate
• Clear drive and desire to learn
• Excellent communicator in both spoken and written English
• Resilience