Job Description

Title - Telecommunication Support Engineer (Avaya)
Type - Contract 6 month rolling (12 - 18 months)
Location - Blanchardstown
Daily Rate - €350-450 PD
Target Start Date - Immediate

We’re working with a multinational client who is growing their EU telecoms team to handle the increasing number of remote workers and agents. They’re looking for a telecom pro to join them with immediate effect.

What We’re Looking For

• 3+ years’ experience providing Level 2 and 3 support for Avaya telephony systems.
• Hands-on knowledge of troubleshooting, helpdesk tools, and ticketing systems.
• Expertise with Avaya PBX systems (admin, troubleshooting, and adds/moves/changes).
• A solid grasp of VOIP, SIP, QoS, and telephony principles.
• Familiarity with IP networks, servers, VMs, and documentation tools.
• Great communication skills—whether in person or remote.

What You’ll Do

• Maintain and support Avaya telecom systems across a global network.
• Provide support for end users, including Elite Agents and UC clients (e.g., Avaya Agent for Desktop).
• Handle software updates, installations, and maintenance (think patches, certificates, and logs).
• Assist with major system upgrades and projects beyond basic tasks like moves/adds/changes.

Tech Stack You Should Know

• Avaya Aura Suite (Communication Manager, Session/System Managers).
• Avaya Session Border Controllers (PSTN, internet, and internal/external networks).
• Avaya Gateways, Media Servers, and UC clients like One-X Devices.
• Telco SIP trunks and related telephony services.

Bonus Skills (Nice to Have):

• Avaya AES and CTI messaging.
• Call recording systems (e.g., NICE or WFO).
• Avaya CMS administration and Experience Portal IVR.
• Monitoring tools like Avaya SAL, Nectar Monitoring, or ThousandEyes.
• SIP troubleshooting and networking expertise.
• Genesys knowledge and familiarity with remote work technologies.

If this sounds like you, click apply today. Or contact Cathal Meehan for a direct conversation.