Job Description
Job Title: CX Developer
Start date: ASAP
Type: Permanent
Location:Hybrid London/ Leeds
Salary: £60-80K
Role Overview
As a CX Developer, you’ll be at the forefront of developing IVA and chatbot applications, using state-of-the-art technology to deliver transformative customer experiences. You’ll lead technical projects, guiding and mentoring junior team members, while working in a collaborative, growth-focused environment. If you're excited to work with top-tier professionals, tackle diverse projects, and sharpen your skills, we want you to be part of our success story.
Your Responsibilities
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Lead and inspire a talented team of developers, working hand-in-hand with Project Managers to drive successful project delivery.
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Review customer requirements and collaborate with the Design team to ensure the solution exceeds expectations.
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Design and configure innovative IVA and chatbot applications using industry-leading platforms.
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Build and optimise NLU functionality (including intents, training phrases, and entities) to deliver next-level conversational AI.
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Lead system testing and ensure flawless performance of IVA and chatbot applications.
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Take charge of troubleshooting and resolving issues during testing and production environments, ensuring smooth deployment.
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Deliver exceptional go-live support and provide ongoing post-implementation assistance to ensure continued client success.
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Drive continuous improvements through IVA and chatbot tuning/optimisation, enhancing user experience.
What You Bring to the Table
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Expertise in NLP/NLU technologies like Google Dialogflow, Amazon Lex, or IBM Watson, with a keen interest in how Generative AI is revolutionising IVA/chatbot development.
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At least 5 years of hands-on experience developing IVA and chatbot solutions, ideally with experience in platforms such as Five9 Studio, Amazon, OneReach, or Genesys Cloud.
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Proven experience building self-service applications using cutting-edge, cloud-based technologies.
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Solid knowledge of both voice and text-based implementations.
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Integration expertise, including working with REST and/or SOAP APIs, ensuring seamless system connectivity.
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Experience with prompt engineering for Large Language Models is a bonus.
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Ability to communicate complex technical challenges to a non-technical audience with clarity and confidence.
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Strong troubleshooting abilities, using tools like Postman or CURL to resolve integration issues.
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Programming experience (JavaScript, Java, Python) would be an asset.
Why Join Us?
If you want to be part of a fast-paced, innovative environment where your ideas are valued and your skills will grow, this is the place for you. With access to exciting projects across various industries, you’ll be part of a team that’s pushing the boundaries of CX automation and technology. Take this opportunity to elevate your career, work with some of the best in the business, and make a real impact on the future of customer experience.
Location
With offices in London and Leeds, we’re well-placed to recruit top talent from across the UK, offering a hybrid working model that supports flexibility and work-life balance.