Job title: Product Manager
Job type: Permanent
Emp type: Full-time
Industry: SaaS
Salary: Negotiable
Location: Reading, United Kingdom
Job published: 13 Oct 2023
Job ID: 35687
Contact name: Alice Cecarelli
Phone number: +447786468782
Contact email:

Job Description

Position: Product Manager

Role: Remote/UK based

Salary: £85,000


Ingenio is currently partnered with a highly accredited organisation with over 20 years heritage in delivering contact centre solutions to businesses across the UK.


Our client is looking for a Product Manager with exceptional customer experience.

The right person will be responsible for the CCaaS solution, ElasticCX platoform.





-End to end product management and ownership of CCaaS platform. Leading the ongoing productization, collateral, commercial model, and roadmap of this innovative solution.

-Primary interface for liaison with vendor partner(s).

-Develop and drive direct and channel business to enable the acceleration of market penetration of ElasticCX CCaaS.

-Drive adoption and enablement across multiple departments, stakeholders, and end customers.

-Provide product knowledge and expertise to sales and pre-sales for customer engagements where CCaaS is being promoted. Including presentations and demo’s.

-Work closely with marketing to manage the creation of product materials required including brochureware, sales support documents, videos, user guides and roadmaps.

-Work closely with our T&E and marketing teams to ensure internal skills and customer product collateral are kept up to date on the latest product developments.

-Maintain competitor analysis and engage with clients and industry analysts to ensure CCaaS stays relevant through feature development and ongoing commercial modelling.

-Identify and qualify cross-sell and up-sell opportunities, working with the sales teams to grow revenue from existing customers.


Mandatory requirements


-Having covered a Product Manager role for at least 5 years

-Having worked in a Saas/Ccaas company building and selling the company product (not reselling Saas/Ccaas products)

-Being a person exaclty in line with the internal culture, with a strong can do attitude, proactive and highly multitasking

-Having worked in medium and small companies as Product Manager is a big advantage


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