Position: Product Manager
Role: Remote/UK based
Ingenio is currently partnered with a highly accredited organisation with over 20 years heritage in delivering contact centre solutions to businesses across the UK.
Our client is looking for a Product Manager with exceptional customer experience.
The right person will be responsible for the CCaaS solution, ElasticCX platoform.
-End to end product management and ownership of CCaaS platform. Leading the ongoing productization, collateral, commercial model, and roadmap of this innovative solution.
-Primary interface for liaison with vendor partner(s).
-Develop and drive direct and channel business to enable the acceleration of market penetration of ElasticCX CCaaS.
-Drive adoption and enablement across multiple departments, stakeholders, and end customers.
-Provide product knowledge and expertise to sales and pre-sales for customer engagements where CCaaS is being promoted. Including presentations and demo’s.
-Work closely with marketing to manage the creation of product materials required including brochureware, sales support documents, videos, user guides and roadmaps.
-Work closely with our T&E and marketing teams to ensure internal skills and customer product collateral are kept up to date on the latest product developments.
-Maintain competitor analysis and engage with clients and industry analysts to ensure CCaaS stays relevant through feature development and ongoing commercial modelling.
-Identify and qualify cross-sell and up-sell opportunities, working with the sales teams to grow revenue from existing customers.
-Having covered a Product Manager role for at least 5 years
-Having worked in a Saas/Ccaas company building and selling the company product (not reselling Saas/Ccaas products)
-Being a person exaclty in line with the internal culture, with a strong can do attitude, proactive and highly multitasking
-Having worked in medium and small companies as Product Manager is a big advantage