Job Description

Title - Technical Support Engineer - Contract (Field-Based)

Contract Duration - 6 months

Day Rate - Up to €500 per day & company car/van

Location - Leinster-based, nationwide coverage

Target start date – 1st of November

Ingenio is delighted to be working with one of Ireland's leading Managed Services businesses. They have an immediate requirement for a Network Engineer, who will own responsibility for providing proactive & reactive Tier 3 support for medium to large customers across networking, routing & switching infrastructure.

Our client is looking for an experienced contract Engineer with a minimum of five years experience working with multiple clients better to come from a Systems Integrator, Managed Service or Reseller business experience.

Responsibilities:

• Onsite customer and off-site MIT support
• Customer facing role
• Server hardware and network design and implementation
• Supporting Office 365 environments
• Implementing 365 email migrations
• Implementation of Microsoft Teams
• Building and administration of Microsoft SharePoint sites
• Active Directory design, implementation and administration
• Switching, Firewall and Router Support, Watchguard, Fortinet or Palo Alto
• Analyse and resolve faults - from major system crashes to resetting passwords
• Work closely with other IT staff, engineers, and customers
• Actively troubleshoot 3rd level escalations
• Role will involve onsite customer break fix and proactive scheduled customer site visits
• Skilled Networking engineering, this role will require the ability to troubleshoot internal networks and identify issues. VLANS / VPN / switching etc.

Mandatory Requirements:

• Minimum of five years’ experience working in a Systems Integrator, Managed Service or Reseller business.
• Experience in networking, routing & switching infrastructure
• Office 365, Azure, Sharepoint & networking infrastructure
• Experience in T2/T3 support
• Driving licence
• Willing to be on client site between 2-3 days per week.