Job title: Project Coordinator (PC)
Reports to: Project Coordination Team Lead
About FourNet:
We work with some of the most secure, critical, and commercially driven organisations in the UK, including government departments and agencies, energy companies, emergency services and local authorities. FourNet is an ethical and socially responsible business, committed to maximising our positive environmental and community impacts and championing transparency in all our business operations and ensuring the best possible outcomes for our customers.
Description of the Role:
The Project Coordinator (PC) is responsible for managing customer-facing and internal delivery projects, ensuring effective support for the Project Management Office (PMO).
This includes driving projects through all phases: Initiation, Planning and Design, Build and Test, User Acceptance Testing (UAT), and Service Transition, following FourNet’s project management framework.
The PC will establish strong working relationships with internal and external stakeholders, ensuring projects are delivered within budget, on time, and with commercial governance in place.
Collaboration with cross-functional teams such as technical engineers, sales, finance, and commercial teams is essential. Exceptional organizational skills, keen attention to detail, and clear communication are key to success in this role.
Key Responsibilities:
Project Management and Communication
- Host and lead all project-related communications.
- Manage project documentation, including:
- Scope of Works (SoW)
- Project Plans
- Risk Logs
- Action Logs
- Lessons Learned Logs
Planning and Execution
- Coordinate testing and migration activities
- Oversee resource management and project scheduling
- Create and maintain project audit reports
- Proactively manage risks and implement mitigation strategies
Service Delivery and Customer Focus
- Ensure seamless project transitions into service
- Maintain high levels of customer satisfaction through efficient project delivery
Person Specification
Mandatory
- Strong customer service, organisational and strategic planning skills
- Experience or knowledge of working within the recognised project methodologies such as PRINCE, APM, Agile, Waterfall, ITIL
- Experience of managing project stakeholders, customer, FourNet and 3rd parties
- Excellent communication skills – both written and oral
- Evidence of strong customer focus and passion for delivering service excellence
- A can-do attitude
- Ability to meet strict deadlines.
- Positive attitude when working under pressure.
- Strong team-worker
Desirable
- Understanding of basic networking concepts and IT software principles (LAN, WAN, CCaaS, SaaS, PaaS, Licensing, Network connectivity)
- Experience with gathering technical and non-technical requirements
Traits and Behaviours
- Focus on customers – committed to providing the best service to our customers in all that they do
- Working Together – Collaborating co-operatively with colleagues, customers, partners, and suppliers. Gains support from others. Relationship driven and ‘human’
- Can Do Attitude – Takes personal responsibility for getting things done
- Growth – Proactively seeks ways to improve and grow the business
Personal Attributes/Skills
- Communication - Communicates clearly and concisely in the most appropriate way. Listens to others and uses appropriate questioning skills. Communicates effectively both face to face and on the telephone. Can structure information clearly in written form.
- Interpersonal Skills - Collaborates with others to achieve a common goal. Is supportive and flexible and shows empathy and understanding. Can influence and persuade others and is able to give and take constructive feedback. Works as part of a team.
- Personal Effectiveness Displays a disciplined and positive approach, persevering when faced with obstacles. Displays self-motivation, initiative, and commitment, and takes responsibility and ownership for their actions. Displays self-confidence and presents his or herself in a professional manner.
- Resource Management - Identifies and plans resources efficiently and to the standards agreed. Sets a clear direction and work plan and anticipates potential problems and makes contingency plans. Understands and respects resource limitations.
- Business Awareness - Is aware of current company direction and priorities. Keeping abreast of developments in the marketplace, technology, and product range. Is aware of company, departmental and team objectives. Can identify key customers. Understands and observes company standards.
- Decision Making Has the ability and willingness to make effective decisions. Seeks the relevant information from all sources and adopts a logical process to analyse and evaluate information before deciding. Takes ownership of decisions made.
- Innovation and Creativity - Shows a willingness to take a different approach and contribute ideas. Identifies different ways of doing things and is open minded and prepared to build on existing methods and approaches. Can put new ideas into practice.
- Problem Solving - Collects and analyses relevant information. Can locate the problem and can determine and remove the cause. Can rectify the problem and check the result.
This job description is intended as a general indication of the main responsibilities of the job and does not include detailed instructions on how tasks are undertaken.
You may be required to carry out additional tasks within your capability as necessitated by your changing role within the organisation and to meet the needs of the business.
Job description approved by: ________________________ Date: _________