Job title: Junior Business Analyst
Job type: Permanent
Emp type: Full-time
Industry: SaaS
Salary: Negotiable
Location: Manchester
Job published: 09 Oct 2023
Job ID: 35681
Contact name: Alice Cecarelli
Phone number: +447786468782
Contact email:

Job Description

Position: Junior Business Analyst

Role: Hybrid/ Manchester

Salary: £25,000


Ingenio are currently partnered with a a fast-growing information management company with two main service offerings – SaaS based Invoice Automation Solutions and records management services.


Our client is looking for a Junior Business Analyst who will work with customers to understand and document their requirements and will assist the implementation engineer to ensure that the functionality is delivered correctly.



-Collaborate with project managers to define project scope, objectives, and deliverables.

-Analysing call Centre performance reports detailing historical statistics to enable call center management to operate effectively.

-Completing scheduling / use of Workforce Management to ensure all areas deliver a consistent level of performance through short term forecasts and schedules.

-Completing accurate manpower planning/forecasting models ensuring that the business has a comprehensive understanding of demand

-Providing analysis, support and reporting to the operations manager of utilisation of workforce management activity in conjunction with strategic direction for Contact Centre

-Aid in the completion of business requirements gathering (“as is” versus “to be”)

-Attend on-site to gather customer requirements.

-Aid in the delivery of process flow diagrams

-Participate in user training workshops, and in-time lead workshops.

-Developing templates for gathering business requirements

-Coordinate project activities, ensuring all stakeholders are aligned and informed of project progress.

-Ensure project compliance with relevant industry standards and regulations.

-Contribute to process improvement initiatives and share best practices with regards to requirements gathering with the wider PMO.

-Aid in the go-live of projects, with the potential for on site attendance, early life support, or floor walking on the day of system go-live.


 Mandatory requirements:

-1-3 years experience in business requirements gathering

-1-3 years experience in training workshops, and in-time lead workshops

-1-3 years experience in data analysis and identifying trends